Refund Policy

Ruse grants one lifetime free protected prank and sells one-time packs of internal call credits. This policy explains retry protection, credit returns, and payment issues.

Call-outcome credit returns

Both credit kinds allow up to six attempts. The protected first-prank credit refunds its first two connected calls when they end within 15 seconds, including detected voicemail ended through the keep-credit action and short human or unknown answers. Its third connected call, any connected call lasting more than 15 seconds, or its sixth attempt consumes it. A standard credit is consumed by any connected call, including voicemail, short answers, and human answers; otherwise its sixth attempt consumes it. Confirmed Ruse or provider integration failures do not count as attempts.

First prank and credit-pack purchases

The lifetime free protected prank is not a cash entitlement. Credit packs are one-time digital purchases, not subscriptions. Credits are non-transferable, have no cash value, and cannot be resold. Except where required by law, completed purchases are generally final once an entitlement has been delivered or used.

Billing or fulfillment problems

If you were charged more than once, paid but did not receive credits, or believe a charge was unauthorized, email support@ruse.lol with your account phone number, purchase date, amount, and Stripe receipt or Checkout Session identifier. Do not send full card details. We will investigate and correct confirmed billing or fulfillment errors.

Statutory rights

Nothing in this policy limits any refund, cancellation, or consumer right that cannot be waived under applicable law. Approved payment refunds are returned to the original payment method; bank and card-network processing times may vary.